Frequently Asked Questions
Got a question? We provide quick, easy, and straightforward answers.
No need to worry about where we are; we come to you! We can schedule a demo at your location, allowing you to test the vehicle on-site and discuss floor plans and options with your consultant at your convenience. Click here to schedule your demo now.>>
Each vehicle is different according to the model, floor plan, and features you select. At Crestline Buses, we focus on helping you choose a bus that meets your exact needs. Our consultants provide full transparency on pricing during the sales process and can work within any budget. Contact our sales consultants for more information.>>
Before purchasing a bus, there are many considerations to consider, such as passenger capacity, accessibility, or configuration. Our team listed here 9 considerations to help you choose the right bus for your business. Our consultant will assess your needs and work with you to develop a bus matching 100% of your needs. Contact our sales consultants to start the process today.>>
Yes, as Canada’s premier bus dealer, we offer alternative fuel options. Our product range features gas, diesel, CNG, hybrid, and electric buses. Learn more about our electric options here.>>
Yes, we offer pre-owned vehicles. To find used buses for sale, please visit our inventory search page.
Yes, we do accept trade-ins for consideration. If you have a used bus to sell, please click here for more information.
Yes, we do. We partner with local service centers to meet your maintenance needs from coast to coast. We also have Mobile Techs covering Canadian roads every day, providing customers on-site assistance and technical training.
The answer depends on your province’s regulations, the bus passenger capacity and its kind of brakes. Our team gathered all provincial requirements in this blog article; check it out now!
This kind of inconvenience is not supposed to happen. When you place an order with us, we take your VIN number and thoroughly review your vehicle records to ensure we ship the right parts to your facility. If an issue does occur, please get in touch with our Customer Care Hotline at 1-800-363-7591, and we will process an exchange immediately.
There is a chance we have a part for you on our shelves! If not, our Customer Care team will take up the challenge and try to source your parts for you.
We can supply most spare parts, except those specific to a make or model that we have never had within our product lineup. For more information, please contact the Customer Care Hotline at 1-800-363-7591.
Legislation is unique in each province. Therefore, each government inspection must meet your regional requirements. At Crestline Buses, we ensure our local Certified Service Centers are authorized to conduct your government inspections. Please call the Customer Care Hotline at 1-800-363-7591 for more information.
Yes, our trained technicians can repair any mobility product we carry. For more information about the brand we support, please refer to our mobility product page here.
Yes, our Customer Care specialists train your staff on the day of the delivery to ensure they can operate and maintain your bus safely. We can also arrange training sessions, online or on-site, for your team upon request. Please contact the Customer Care Hotline at 1-800-363-7591 to schedule your training session.
Warranty / Bus Maintenance
You were given your owner’s manual during delivery inside a blue zippered bag with a Crestline Buses logo. If you have misplaced it, you can also visit the manufacturer’s website, go to your model’s page, and download it there.
Check the following documents to locate your VIN:
- Insurance policy
- Lower corner of the windshield, on driver’s side
- Vehicle safety certification label in the driver’s door
The bus maintenance schedule is in your owner’s manual, which was placed inside a blue zippered bag with a Crestline Buses logo and given to you upon delivery.
You can find that information on the warranty statement included in the owner’s kit provided on delivery. You can also refer to the warranty page. Statements should be used as a reference point only since warranty coverage may vary based on the specifics of your vehicle. For any questions, please get in touch with our Customer Care hotline at 1-800-363-7591. You will need to provide the vehicle VIN when you call.
When one of our buses under warranty has a problem, it’s on us. We handle everything for your claim to help minimize the impact on your operations. Call the Customer Care Hotline at 1-800-363-7591, and a warranty specialist will take care of everything for you.
Crestline is proud to have a long history of supporting the local, regional and national communities in which we operate. We are in a business that plays a key role in helping people during times when they are most vulnerable. Caring about the wellbeing of others is part of Crestline DNA and also part of our overall corporate responsibility. We demonstrate our commitment through educational partnerships, by supporting industry associations, by participating in trade shows & events, and through financial gifts for non-profits and community organizations, such as:
- United Way
- Big Brothers Big Sisters
- Medics 4 Mental Health
- International Paramedic Team Competition
- Pinnacle: Inspiring EMS Leadership
- North Memorial Health Foundation
- Sumner EMS Assistance Association
- Paramedic Association of Canada: Paramedic of the Year Award
- Canadian Paramedic Memorial Foundation: Tour Paramedic Ride
- Wounded Warriors of Canada
- Jim Pattison Children’s Hospital Foundation
- And more
Since we are responsible for our vehicles’ tires sold and imported into Ontario, Crestline has partnered with YESS to manage our tire products’ end-of-life management. Through YESS’s network management, Crestline pays for the collection, transportation, and management to responsibly recycle our tires into new rubber products. To recycle tires, please click here for the nearest location. You can drop off up to 10 off-the-rims-tires at no charge.